Main content

Mental healthcare facilities have a family policy, which is an important part of their treatment. In most countries, healthcare organisations must have outlined their family policy by law.

Agreements between client, family and healthcare institution

The family policy states the rules and regulations about, among others, the following issues:

  • The ways in which the institution involves family, friends, and other loved ones in their treatment.
  • Which information can be shared, and which is confidential.
  • The main person of contact.
  • How to file a complaint against the facility or treatment.

Family policy improves quality of treatment

In the mental healthcare sector (and other sectors such as youth care, disabled care, and hospitals), more and more attention goes to the importance of the client’s social network for (mental) well-being. When someone needs help and support, friends and family are increasingly involved in dealing with psychological vulnerability. After all, the people who are close to you are the first to notice if you are not doing well. In society in general, the ideas about care offered by friends and family are changing. That’s why terms such as informal care and family participation are getting more and more common.

Examples of family-involved treatment

Direct involvement of family and friends can be seen in examples such as the Dutch ‘Eigen Kracht Centrale’ (Inner Strength Centre’ – English website), the Open Dialogue method, and for long-term care, the ART (Active Recovery Triad).

Successful cooperation

Creating a proper cooperation between everyone involved is also important for the well-being of the client and the quality of treatment. The needs and desires of the client are always the main starting point. It might be, for example, that he/she does not want any family to be informed of the situation. But normally, the healthcare facility is required to inform family and friends when, for instance, an important decision must be made (such as voluntary or forced admission). The most important aspect is that all decisions must be made in agreement with everyone involved. A proper family policy can help achieve this goal.


Logo Jim van Os

Prof. dr. Jim van OsChair Division Neuroscience, Utrecht University Medical Centre. He is also Visiting Professor of Psychiatric Epidemiology at the Institute of Psychiatry in London. Jim works at the interface of ‘hard’ brain science, health services research, art and subjective experiences of people with ‘lived experience’ in mental healthcare. 

Jim has been appearing on the Thomson-Reuter Web of Science list of ‘most influential scientific minds of our time’ since 2014. In 2014 he published his book ‘Beyond DSM-5‘, and in 2016 the book ‘Good Mental Health Care’. 

Read more about Friends & Relatives: